Training For Person With Interpersonal Communication Issues

While visiting my dad, I met a person at Holy Cross hospital who has a person whom she works with. This person is excellent in the core work she does, but has been having a lot of issues with interpersonal communication in a work environment.

She tends to be a rather stubborn person and has a hard time seeing other points of view. She is rather blunt in her word choice; for example, saying “You’re wrong,” as rather than “I believe that…”. Many people feel that she talks down to them.

We have discussed this problem on several occasions, and she acknowledges the issue at hand. She will be very good for awhile, but then slip into her old habits.

Outside of work (even at lunch) she is a very pleasant person. I think that self-confidence and work stress play a part in her behavior. I really want to turn this person around because her other skills are very valuable.

I was reading this book that might help with this problem. Crucial Conversations might be one option because their model requires a person to look at themselves and their own perceptions before they confront others with difficult communication, but it wouldn’t be good for general day-to-day communication. It sounds like a generic interpersonal communication course with an emphasis on istening skills is what’s needed.

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